Absolutely not! We will work with your existing provider to obtain valuable insight, passwords, etc. before your onboarding date. This can be very common in the industry and 99% of the time its painless and doesn't require any downtime to your business. 

We begin with a detailed onboarding process where we audit your current environment, document everything, and create a roadmap for seamless support.

Most clients are fully onboarded and supported within 30 days, depending on complexity. Our team handles the transition to minimize disruption.

You’ll know exactly what to expect each month, and any projects outside of standard support (like large upgrades) are discussed and quoted ahead of time — no surprises or hidden charges EVER!

Yes — you get the best of both worlds.

Most issues are resolved quickly and efficiently through remote support, but when hands-on assistance is required, our local Tampa technicians are ready to step in.

You’ll always have the right support at the right time.